Returns, Exchanges & Store Credit Policy

At VRFY, we want you to feel confident in every purchase. We understand that sometimes a size or fit isn't quite right, and we're happy to help you find something that works better.

Please review our policy below before submitting a return or exchange request.

1. Return & Exchange Window

We accept requests for eligible returns and exchanges within 7 days of the confirmed delivery date.

Eligible returns may be exchanged for another item or issued as store credit.

We do not offer refunds to the original payment method for standard returns.

All requests must be submitted within 7 days of delivery and meet the eligibility requirements outlined below.

2. How to Start a Return or Exchange

To request a return or exchange, please visit our returns portal:

START A RETURN OR EXCHANGE:
VRFY Returns Portal

Enter your order information and follow the instructions to submit your request.

Once your request has been reviewed and approved, you will receive instructions for returning your item.

Please do not send items back without prior authorization.

3. Return Eligibility

To qualify for an exchange or store credit, merchandise must be:

• Unworn and unwashed.

• In its original condition.

• Returned with all original tags attached.

• Returned in its original packaging.

• Free from makeup, deodorant marks, odors, pet hair, stains, or damage.

• Free from alterations of any kind.

For hygiene reasons, hijabs and headwear must be completely unworn and in their original condition.

Items that do not meet these requirements may be declined.

4. Exchanges

We offer exchanges for eligible merchandise, subject to product availability.

Customers may request a different size, color, or eligible product.

If the requested replacement item is unavailable, customers may choose another eligible item or receive store credit.

Price Differences

If the replacement item costs more than the original purchase, the customer is responsible for paying the difference.

If the replacement item costs less, the remaining balance will be issued as store credit.

Discounts and promotional pricing from the original order do not automatically transfer to the replacement item.

All exchanges are subject to approval and availability.

5. Final Sale Items

All sale items are final sale and cannot be returned or exchanged.

This includes merchandise purchased at a discounted or promotional price, including purchases made using discount codes.

The following items are also final sale:

• Limited-edition drops.

• Pre-order items.

• Gift cards.

• Products specifically marked Final Sale.

Final sale items are not eligible for standard exchanges or store credit.

Exceptions may apply to damaged, defective, or incorrect merchandise or where required by applicable law.

6. Shipping Costs

United States

VRFY offers free standard shipping on U.S. orders over $150 USD.

This promotion applies exclusively to orders shipped within the United States.

For eligible domestic returns and exchanges:

• Customers are responsible for return shipping costs.

• VRFY covers the shipping cost of one approved replacement shipment per order.

• Original shipping charges are non-refundable.

The free shipping promotion applies to qualifying original purchases and does not include return shipping.

International Orders

International orders do not qualify for the $150 USD free shipping promotion.

International shipping rates are calculated at checkout based on the shipping destination and package details.

For international returns and exchanges:

• Customers are responsible for return shipping costs.

• Customers are responsible for replacement shipping costs.

• VRFY does not cover international replacement shipping.

• Customers are responsible for applicable customs duties, taxes, brokerage fees, and other import charges.

• Original shipping charges are non-refundable.

International replacement shipping costs must be paid before the replacement item is shipped.

If VRFY ships an incorrect or defective item, we will review the issue and provide an appropriate resolution in accordance with applicable law.

7. Store Credit

Customers may receive store credit for eligible returned merchandise once the return has been received, inspected, and approved.

Store credit:

• Is issued for the eligible merchandise value.

• Does not include original shipping charges.

• Cannot be exchanged for cash.

• Is non-transferable.

• May be applied toward future purchases at VRFY.

Approved returns are typically processed within 3–5 business days after arriving at our facility.

If an item does not meet our return eligibility requirements, store credit may be denied.

8. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of the confirmed delivery date.

Email support@wearvrfy.com and include:

• Your order number.

• A description of the issue.

• Clear photographs showing the damage, defect, or incorrect merchandise.

Reporting issues within 48 hours allows us to investigate and resolve problems as quickly as possible.

Requests submitted after 48 hours will be reviewed individually.

This reporting timeframe does not limit any rights or remedies available under applicable consumer protection laws.

9. Lost or Damaged Returns

Customers are responsible for ensuring returned merchandise reaches VRFY safely.

We strongly recommend using a shipping service that provides tracking and retaining proof of shipment.

VRFY is not responsible for returns lost or damaged during transit, except where required by applicable law.

10. Additional Information

• Return and exchange requests must be submitted within 7 days of delivery.

• Unauthorized returns may be refused.

• Returned items must pass inspection before an exchange or store credit is approved.

• Exchanges are subject to product availability.

• VRFY reserves the right to decline returns that do not meet the requirements of this policy, subject to applicable law.

11. Questions or Assistance

We're a small, independent performance apparel brand, and every order means a great deal to us.

If you need assistance with sizing, fit, returns, or exchanges, please contact our team at:

support@wearvrfy.com

We're happy to help you find the right fit.

Thank you for supporting VRFY.

Wear Your Truths.