Refund policy

RETURNS, EXCHANGES & STORE CREDIT

We want you to love your VRFY pieces. If something isn't quite right, we're here to help.

Return & Exchange Window

Returns and exchanges must be requested within 7 days of the confirmed delivery date shown by the shipping carrier.

Requests submitted after 7 days are not eligible.

Not sure which size or style is right for you? Reach out before placing your order—we're happy to help you find your best fit.

Exchanges

Eligible items may be exchanged for:

  • A different size
  • A different color
  • The same item (subject to availability)

Exchanges are subject to product availability.

If your requested exchange item is unavailable, you may choose a different eligible item or receive store credit.

If you choose to exchange for a different product, any increase in price must be paid before your replacement item is shipped. If the new item is lower in value, the remaining balance will be issued as store credit.

If you choose to exchange for a different product, you may be prompted to pay the price difference before your replacement item is shipped. This can also occur if your original order included a promotional discount that cannot be automatically applied during the exchange process.

If the new item is lower in value, or if there is any remaining balance from your original purchase (including promotional discounts), the remaining amount will be issued as store credit.

Store credit is issued once your returned item has been received, inspected, and approved.

Return Eligibility

To be eligible for a return or exchange, items must be:

  • Unworn and unwashed
  • In their original condition
  • Have all original tags attached
  • Returned in their original packaging

Items returned without their original tags attached may not be accepted.

Items showing signs of wear, washing, damage, alterations, odors, makeup, deodorant marks, pet hair, or any condition that prevents resale will not be accepted.

For hygiene reasons, hijabs and headwear must be returned unworn and in their original condition.

VRFY reserves the right to deny any return or exchange that does not meet these requirements.

Final Sale

The following items cannot be returned or exchanged:

  • Sale items
  • Limited drops
  • Pre-order items
  • Gift cards
  • Any item marked Final Sale

Shipping Costs

United States

For all returns and exchanges within the United States:

  • Customers are responsible for the cost of shipping items back to VRFY.
  • VRFY will cover the shipping cost of sending your approved replacement item for one exchange per order.
  • Original shipping charges are non-refundable.

International Orders (Outside the United States)

For all international returns and exchanges:

  • Customers are responsible for all return shipping costs.
  • Customers are responsible for any customs documentation, duties, taxes, brokerage fees, or other charges associated with returning their order.
  • VRFY will cover the shipping cost of sending your approved replacement item for one exchange per order.
  • Any import duties, taxes, customs fees, or brokerage charges applied by your destination country on the replacement shipment remain the customer's responsibility.

Store Credit

Eligible returns may receive store credit if requested within 7 days of the confirmed delivery date shown by the shipping carrier.

Store credit is issued once your return has been received, inspected, and approved, and can be used toward any future purchase at wearvrfy.com.

Please note:

  • Store credit is issued for the value of eligible returned item(s) only.
  • Original shipping charges are non-refundable.
  • Return shipping costs are the customer's responsibility.
  • Store credit is non-transferable and cannot be redeemed for cash.

Returns are typically inspected and processed within 3–5 business days of arriving at our warehouse.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos so we can resolve the issue as quickly as possible.

Lost Returns

VRFY is not responsible for returns lost or damaged during transit. We recommend using a tracked shipping service when sending your return.

A Note from VRFY

We're a small independent brand building premium performance apparel with intention. Every order directly supports our mission, and we truly appreciate your support.

If you have any questions before ordering—including sizing, fit, or choosing the right style—please don't hesitate to reach out. We'd love to help you find the perfect fit before your order ships.